The term “Return” is understood as any goods returned to the warehouse by the end customer, retail outlet or courier for any reason, and all packed release orders where the Ordering Person cancelled the release.
If the Ordering Person has information from the end customer that he/she intends to return the goods, he/she should undertake to create an electronic return note immediately
An electronic return note shall contain:
a link to a completed goods release order
scheduled return delivery date
reason for the return
The Contractor undertakes to receive the return on the day specified by the Ordering Person in the return note. Receipt of the return shall be understood as physical unloading of the delivery and preparation of the necessary documents conforming receipt of the goods by the Contractor.
The Contractor undertakes to accept the returned goods into stock no later than within two working days from the date of the receipt of the return.
During the receipt of returned goods, the Contractor will perform an inspection to compare the consistency of the goods with the return note, indicating all discrepancies in the system and informing the Ordering Person about all discrepancies. Thus does not apply to returns without a return note.
Every time returned goods present features that make its resale impossible, the Contractor will create photographic documentation of the products at the request of the Ordering Person and accept them into stock as “damaged products”. The Contractor shall inform the Ordering Person about such a situation by marking it in the WMS system. In other cases, returned goods will be accepted into stock as products available for release.
If the Contractor receives a return without notification, he will accept the return and enter the products into stock similarly to returns with notification.
If the Contractor receives a return without notification which cannot be unambiguously linked to an existing release (no original consignment number on the return), the Contractor will collect, document and submit to the Ordering Person all information related to the source of the return, including the return shipping note number, in order to allow the Ordering Person to verify the return and its source. In this case, the Contractor enters an “as-it-is” note into the system and does not verify the consistency of the return with any other documents (release etc.).
In the event of finding any damage to the returned goods that does not have a damage report created by the courier, the Contractor refuses to receive the goods until a completed damage report has been submitted.
At the request of the Ordering Person, the Contractor may receive and accept the damaged return into stock without a damage report. All activities related to acquiring such a report shall be the responsibility of the Ordering Person.
The Contractor assumes the responsibility for the returned goods at the moment of accepting them into stock.
The Contractor shall accept returns no later than within two working days after the receipt of the return, unless the Ordering Person together with the Contractor decide that a return can be accepted later or the volume of returns is so large on a given day (over 10 returns, 60 goods units) that the Contractor cannot accept all goods within the standard period.
The Ordering Person does not have any influence on the order of acceptance of returned goods. A return is considered accepted when the goods appear in stock and become available for release or when all returned goods have been accepted into stock as damaged goods.
By means of this system, the Contractor guarantees that a return note[s] cannot be issued for quantities of goods larger than the originally released quantity.
Due to the danger related to accepting damaged goods (shattered glass products or products damaged in such a way that they cause soiling), the Contractor reserves the right to perform separate pricing for damaged returns if acceptance of such a return requires taking exceptional safety measures or causes the need to perform additional operations (cleaning etc.).