Release procedure

  1. The Ordering Person submits the goods release order to the Contractor in an electronic form:
    • Via his/her IT system, in a format and by a method specified in the API documentation made available by the Contractor.
    • Via the website: http://panel.logistiko.pl
  2. Every goods release order (release procedure) shall contain:
    • Unambiguous description of goods and their quantity to be released
    • Unambiguous release method description (personal receipt, shipping etc. in accordance with the forms of release agreed on by the Parties)
    • In the case of shipping – unambiguously determined courier company responsible for the delivery.
      Determined consignee (with first name and surname of the contact person, accurate delivery address with any additional data, e.g. phone number, email address etc., required by the relevant courier company).
    • All necessary data required by the relevant courier company to issue a shipping note (including all special options, e.g. delivery on a Saturday etc.).
    • Date of sending (the day on which the order is to be released)
    • If needed, the Ordering Person may attach additional documents in an electronic form (scans) to the Order. They will be printed out and attached to the released Goods.
  3. The Ordering Person and the Contractor acknowledge that any electronic goods release order, which meets the requirements defined in section 2 and has been properly submitted to the contractor, has been submitted by a person authorised by the Ordering Person to create such orders and may be processed without any additional agreements, based solely on the content of the order.
  4. The Contractor undertakes to pack the released goods according to the packing procedure.
  5. The Contractor confirms every completion, i.e. handing the release order to the courier, marking each order as “Completed” and submitting the information to the Ordering Person via the Customer Panel and API communication.
  6. The process of completing a release order consists of three stages:
    • picking goods, i.e. finding and collecting goods in stock related to the order (this stage of completion is marked as “Picked”),
    • packing parcels, i.e. packing goods, attaching documents and generating a shipping note (the order is marked as “Packed”),
    • release of parcels, i.e. handing the packed goods to the courier (the order is marked as “Completed”).
  7. The time for collection of the parcels by the individual couriers is determined by the Ordering Person after consulting the Contractor. On each working day, the Contractor will hand to the courier all parcels prepared according to goods release orders relevant to the courier, marked as “Packed”, at the time of the courier’s arrival.
  8. The Contractor shall not be held liable for the method and quality of transport service provision by the couriers and shipping companies.
  9. The warehouse capacity is calculated as the hourly quantity or completed release orders, summed up for each working day.
  10. The Parties acknowledge that the maximum volume of a release order processed as
    a parcel consignment is 60 units of the product. Orders containing a greater number of goods, regardless of the chosen shipping method, will be treated as pallet orders and a suitable lead time and hourly capacity arrangements shall apply.
  11. On every working day, the contractor undertakes to process:
    • Up to 30 releases of sets (orders containing identical goods items, processed on the day for at least 6 recipients) and up to 7 other release orders (orders containing unique goods units, e.g. supplying retail outlets or other sales tasks) sent as parcels, within every hour of work for release orders properly submitted to the Contractor from 07:00 to 15:00 CET
    • Up to 20 releases of sets and up to 7 other release orders sent as parcels, within every hour of work for release orders properly submitted to the Contractor from 15:00 to 19:00 CET.
    • Up to 3 orders of half-pallet or pallet quantities within a working day for couriers collecting shipments from 12:00 to 13:00 CET or up to 7 orders for half-pallet or pallet quantities within a working day for couriers collecting shipments from 19:00 to 21:00 CET, properly submitted to the Contractor no later than 2 hours before the collection time.
    • For the needs of the hourly analysis of warehouse capacity, it is acknowledged that any 5 set release orders may be substituted with 1 other order.
  12. The maximum hourly capacity stated in section 11 is calculated for every working hour. Therefore, if there are more orders within a single hour than the maximum amount, the excessive orders will be processed no sooner than as a part of the next working hour. Every working-hour during which fewer release orders are submitted than the warehouse capacity stated in section 11 automatically lowers the daily warehouse efficiency.
  13. The Contractor shall not be liable for decreases in efficiency caused by factors beyond his control, such as hourly or daily amount of orders submitted by the Ordering Person lower than expected or unforeseeable events such as electricity or Internet service provider failures.
  14. The Ordering Person does not have any influence on the order of processing orders by the Contractor, apart from defining individual orders as Interventions.
  15. If the Ordering Person expresses his/her will to modify the order of processing orders established by the Contractor, the Ordering Person may mark in the WMS system any order processed as a parcel as an Intervention Order if the process of picking the order has not yet started.
  16. On every working day, the Contractor undertakes to process, as a part of the amounts of standard goods release orders described in section 10, Intervention Orders as well, in quantities no larger than 50 boxes a day. Processing of such Intervention orders shall be treated as priority provided that information about such treatment is submitted to the Contractor in sufficient time to pick and pack such orders before the time of collection by the courier.
  17. It is acknowledged that the minimum time needed to prepare a single Intervention Release Order is at least 1 hour in the case of Orders containing no more than 5 parcels or 2 hours in the case of orders containing more than 5 parcels.
  18. The time mentioned in section 14 is counted from the moment of submitting the Intervention Order to the Contractor properly or from the moment of submitting the information about treating the order as an Intervention Order to the Contractor.
  19. In the event of submitting more than one Intervention Order to the Contractor within one hour, the time needed to process individual Intervention Orders is counted from the moment of completing the previous Intervention Release Order.
  20. If the Contractor is unable to process all Release Orders on the day they are received, the Contractor undertakes to process non-completed Release Orders:
    • if the total amount of Release Orders on a given day is no larger than 400 – no later than on the next working day;
    • if the total amount of Release Orders on a given day is larger than 400 – no later than within the next two working days.
  21. Every time the consignments are collected by a courier (changing the status from “Packed” to “Completed”), the Contractor will generate and send (via email to the email address indicated by the Ordering Person) two reports:
    • Completed order report, containing the list of orders with the number of orders in the WMS system, the symbol of the order assigned by the Ordering Person, the marking of the courier, the number of the consignment (shipping note) and the date and time of completing the order (collecting the consignments by the courier);
    • Non-completed order report, containing the list of orders with the number of the order in the WMS system, the symbol of the order assigned by the Ordering Person, the name and address of the recipient and the planned date of completing the order.
  22. The original copy of the personal receipt release procedure document must contain a legible signature of the person collecting the parcel and the date of collection.
  23. The Contractor will periodically (at least once a month) provide the Ordering Person with all original copies of documents related to releasing the consignments to couriers or recipients in the case of personal receipt.